GENERAL TERMS AND CONDITIONS
Last update : July 24th, 2026
BETWEEN THE UNDERSIGNED:
ECLECTIC COTTAGE - UNIPESSOAL LDA, a single-member limited liability company (“sociedade unipessoal por quotas”) incorporated under the laws of Portugal, with a share capital of €1,000, having its registered office at Rua Tenente Valadim, n.º 6, 4.º andar, 1200-811 Lisboa, Portugal, registered with the Commercial Registry Office under the sole registration and legal entity number 519091515, duly represented by Ms Alice Maudret in her capacity as sole director (“gerente única”),
Hereinafter referred to as the “Coach”,
Acting on the one part,
AND
Any natural or legal person that has purchased a Program or service sold by the Coach via the website or any other sales channel,
Hereinafter referred to as the “Client”,
Acting on the other part.
Hereinafter jointly referred to as the “Parties”,
WHEREAS:
The Coach offers online support and coaching Programs designed to provide Clients with strategic, creative, and personal development support. The specific Program purchased by the Client (including, without limitation, “The Experience”) is described on the Coach's website or the relevant sales page at the time of purchase.
Depending on the Program purchased, the services provided by the Coach (hereinafter the “Service(s)” or the “Program”) may include, without limitation: live sessions led by the Coach or a Contributor; access to written materials, workbooks, or other resources; access to a community of Clients; and any other content made available as part of the Program.
The exact content, format, frequency, duration, commitment period, and price of the Services are those described on the sales page of the Program purchased by the Client at the time of purchase, and form an integral part of this Agreement. These characteristics may vary from one Program to another and may evolve over time without requiring any amendment to these General Terms and Conditions.
The Services delivered by the Coach or her Contributors offer the Client a structured, secure, and demanding framework within which the Client is able to reflect, create, take a position, and progress.
The Coach makes available to the Client her expertise, analytical skills, and strategic and human insight, thereby enabling the Client to participate in a space for open and respectful expression.
The Services are intended for Clients who have realistic projects, who are motivated, aware of their potential for growth, and willing to engage actively.
The Services provided fall within the scope of coaching and shall in no event be considered therapeutic and/or medical support.
THE PARTIES HEREBY AGREE AS FOLLOWS:
ARTICLE 1. PURPOSE OF THE AGREEMENT
These General Terms and Conditions of Coaching Services (hereinafter the “GTC”) are intended to define the rights and obligations of the Parties and to set out the general terms of their cooperation in connection with the services performed by the Coach or by any third party engaged by the Coach (hereinafter the “Contributor”), meaning any natural or legal person engaged by the Coach to provide services.
These GTC constitute the entire agreement between the Parties.
The contract shall be deemed formed and definitively concluded at the time of the Client’s express acceptance of these GTC, materialized by ticking the checkbox provided for this purpose during the payment process. By ticking this checkbox, the Client also expressly acknowledges and accepts the immediate performance of the Services and the corresponding waiver of the right of withdrawal, where applicable, as set out in Article 4.3.
The GTC are made available to the Client in electronic form and may be stored and reproduced by the Client.
During the performance of the services, any amendments negotiated between the Parties may give rise to the execution of a written amendment to the contractual document.
ARTICLE 2. COMMITMENTS OF THE PARTIES
2.1. General Commitments of the Parties
Loyalty and Good Faith
The Parties undertake to act towards each other at all times as loyal partners and in good faith.
Confidentiality
Each Party undertakes to keep confidential all practices of the other Party. Accordingly, the Parties agree to comply with this obligation both personally and through their staff.
In particular, the Parties undertake, for the entire duration of this Agreement and for a period of five (5) years following its termination, not to communicate, disclose, or use for their own benefit or for the benefit of any third party, whether a natural or legal person, any confidential information of which they may have become aware in connection with the performance of this Agreement.
For the purposes of this Agreement, confidential information shall include, without limitation, all information, data, documents, exchanges, content, personal disclosures, group interactions, and any other element provided by the Coach or to which the Client has had access in the course of the performance of the Services.
Each Party shall be released from its confidentiality obligations in the following circumstances:
• Where the disclosure of confidential information is required by law, regulations, a court order, or where such disclosure is necessary to enforce or establish rights under this Agreement;
• Where the confidential information has been made publicly available directly by the other Party without restriction;
• Where the confidential information is already known to the public or has entered the public domain through no act or omission of the other Party.
Community Content
The Client acknowledges and agrees that they are solely responsible for the information they choose to share within the community, in group settings, or during live sessions organized as part of the Services.
The Client understands and accepts that any content shared within a group, community space, or live session in which they participate may be recorded, saved, and made accessible to current and future Clients of Avocation, without time limitation.
For the avoidance of doubt, communications exchanged privately and in confidence between the Client and the Coach or her team (including direct messages) remain confidential and are covered by the confidentiality obligations set out above. However, any content shared within a group, community, or live session is not considered confidential for the purposes of this Agreement. Accordingly, the Client may not request the deletion of any recording of such content, nor its removal from circulation within the Avocation ecosystem.
Non-Disparagement
For the entire duration of the Agreement and after its termination, regardless of the cause, each Party undertakes not to disparage the other Party, the Coach, the Contributors, the Services, the Programs, or any of their products or services, whether to existing or potential clients, or more generally to any third party.
The Parties shall refrain from disclosing any information or making any statement, by any means whatsoever (oral, written, electronic, including on social media and professional forums), that could damage the reputation, image or interests of the other Party.
This non-disparagement obligation applies to the directors, employees, agents, and representatives of each Party.
Proper Performance of the Agreement
Each Party undertakes, under this Agreement and through an active and diligent approach, to implement all means and take all actions necessary to ensure the proper performance of the Services.
2.2. Commitments of the Coach
The Coach undertakes to perform the Services with all the care, diligence, and skills reasonably expected from an experienced professional in her field of activity.
The Parties expressly acknowledge that the intellectual services covered by this Agreement are, by nature, subject to a best-efforts obligation and not an obligation to achieve a specific result.
The Coach cannot guarantee that the Client will achieve their expected goals.
The Coach’s liability may only be incurred if a causal link is established between a gross fault committed by the Coach in the performance of the Agreement and the damage suffered by the Client. The Coach’s liability shall in particular not be incurred in the following cases:
• In the event of an accident resulting from the Client’s failure to comply with the instructions given by the Coach or any Contributor;
• In the event of an accident occurring outside the sessions or advice provided by the Coach or the Contributors;
• In the event of acts or omissions by the Contributors;
• Where the Client fails to comply with the commitments and warranties given under the Agreement;
• In the event of force majeure.
Indirect damages (including, without limitation, loss of income, loss of opportunity, loss of profit, any financial loss, or any non-material damage) will not be considered as the Coach’s responsibility and shall not give rise to any compensation from the Coach.
The limitations of liability set out in this Article apply to the fullest extent permitted by applicable law. Where the Client acts as a consumer, nothing in this Article excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under mandatory provisions of applicable consumer protection law.
The Coach remains solely responsible for the commitments she undertakes and the warranties she provides under the Agreement.
2.3. Commitments of the Client
The Client undertakes to provide the Coach with all information necessary for the proper performance of the Services.
The Client acknowledges that the success of their project depends on their active cooperation. Accordingly, the Client undertakes to actively participate in the various modules and events implemented and delivered by the Coach and the Contributors as part of the Services.
The Client undertakes to pay for the Services in accordance with the terms of Article 3 of this Agreement.
ARTICLE 3 – FINANCIAL TERMS
3.1. Financial Consideration
In consideration for the Services provided, the Client undertakes to pay the price agreed between the Parties, as indicated on the sales page of the Program purchased at the time of purchase.
Prices are displayed in euros (€), VAT included. Where VAT is due by the Client, the invoice will show the net amount (excluding VAT), the applicable VAT rate, and the total amount (VAT included) corresponding to the displayed price. Where no VAT is due (for example, in the case of the intra-EU B2B reverse charge mechanism, or an export outside the European Union), the invoice will show the displayed price with a 0% VAT rate, without any adjustment to the amount payable by the Client.
Prices are guaranteed for the duration of the Agreement. The Coach reserves the right to update the price of the Services when a new Agreement is entered into or when an amendment is executed.
3.2. Payment Terms
The Parties expressly agree that payment of this amount shall be made in accordance with the terms agreed between them and as indicated on the sales page of the Program purchased, including where applicable the number and schedule of instalments.
Prices are indicated in euros. For Clients paying from a bank account or card denominated in a different currency, any currency conversion fees or exchange rate variations are borne solely by the Client and shall not affect the amount due to the Coach.
If the Client chooses to pay in more than one instalment, it is explicitly agreed that payment in instalments constitutes a payment facility and not a subscription; the customer remains fully liable for payment of the total amount upon validation of the order, regardless of the usage, consumption and implication provided by the Client.
3.3. Payment Due in the Event of Interruption of the Program by the Client
The commitment period, renewal terms (if any), and payment schedule applicable to the Program purchased are those set out on the relevant sales page at the time of purchase, and form an integral part of this Agreement.
The Parties expressly acknowledge and agree that the Client’s payment commitment constitutes an irrevocable obligation.
The purchase is firm and final from the moment the Client is granted access to the Program, as defined for that Program on the relevant sales page (which may include, for example, access to workbooks, community access, recorded material, or live sessions), subject to the Client's right of withdrawal under Article 4.3 where applicable. Such access may be granted before, at the same time as, or after the official start of the Program's live or group activities. Accordingly, should the Client decide, for any reason whatsoever, to discontinue the Services or Program before the term provided for in the Agreement, the Client shall remain fully bound by their payment obligation for all remaining instalments due until the initially agreed term.
Where payment is made in instalments, such instalment plan constitutes a payment facility only and not a subscription: the Client remains liable for payment of the full price of the Program from the time the order is confirmed, regardless of the number of instalments agreed.
In the event that the Client interrupts the Services, for any reason whatsoever, the Parties expressly agree that no refund shall be owed to the Client, subject to the Client’s right of withdrawal under Article 4.3 where applicable.
3.4. Accelerated Maturity
In the event of non-payment of any instalment on its due date, and fifteen (15) days after a formal notice sent by email has remained without effect, all outstanding amounts shall become immediately due and payable, without any further formality or additional notice.
The initially planned payment date shall constitute the starting point for calculating late-payment penalties. The rate of late-payment penalties shall be equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 30 percentage points, in accordance with Decreto-Lei n.º 62/2013, which transposes into Portuguese law Directive 2011/7/EU on combating late payment in commercial transactions. Late-payment penalties may be invoiced at any time without prior reminder from the Coach. In addition to these late-payment penalties, a fixed indemnity of 40 euros shall be charged to cover recovery costs. If the recovery costs incurred exceed this fixed indemnity, additional compensation corresponding to the justified expenses shall be claimed by the Coach.
The Client shall reimburse all costs incurred in the contentious recovery of the amounts due, including the fees of judicial officers or other legal auxiliaries.
3.5. Penalty Clause
By way of a penalty clause, in the event of a payment default rendering all outstanding amounts immediately due, the Client shall owe a fixed indemnity equal to 5% of the total remaining amount of the debt, without prejudice to late-payment interest and any other rights or remedies available to the Coach.
ARTICLE 4 – TERM, WITHDRAWAL, AND TERMINATION
4.1. Term
The Agreement is entered into for the commitment period specified for the Program purchased, as set out on the relevant sales page at the time of purchase.
4.2. Termination
In the event of a material breach by either Party of its contractual obligations established by email, serving as formal notice to remedy such breach within a thirty (30)-day notice period, the other Party shall be entitled, if the breach persists upon expiry of said period, to notify its decision to terminate this Agreement by email, without prejudice to any damages to which it may be entitled as a result of the breach. Such termination shall take effect automatically and without further formality on the date of receipt of said termination notice.
4.3. Right of Withdrawal (Consumers only)
Where the Client is acting as a consumer (i.e., a natural person acting for purposes outside their trade, business, craft, or profession) and is domiciled in the European Union, the Client has, in principle, a right to withdraw from this Agreement within fourteen (14) days from the date of purchase, without giving any reason, in accordance with Directive 2011/83/EU and its Portuguese implementing legislation (Decreto-Lei n.º 24/2014).
This right of withdrawal does not apply, however, where the Program purchased provides for immediate access, as specified on the relevant sales page. In such cases, by accepting these GTC and completing payment, the Client expressly requests that the Coach begin performance of the Services immediately, and expressly acknowledges and agrees that:
(a) access to the Program begins immediately upon payment, as defined for that Program on the relevant sales page (which may include, for example, access to workbooks, community access, recorded material, or live sessions); and
(b) by requesting such immediate performance, the Client expressly waives their right of withdrawal and acknowledges that they will no longer be able to withdraw from this Agreement once such access has begun, in accordance with Article 16(a) of Directive 2011/83/EU.
This request and waiver are made by the Client at the time of purchase, together with the Client's acceptance of these GTC.
ARTICLE 5 – ASSIGNMENT OF THE AGREEMENT
This Agreement is entered into on a personal basis (intuitu personae) and may not be assigned, in whole or in part, whether for consideration or free of charge, by either Party without the prior written consent of the other Party, unless otherwise agreed between the Parties.
ARTICLE 6 – INTELLECTUAL PROPERTY
The Coach retains full intellectual property rights, both moral and economic, over the Services she provides, including without limitation all live sessions, replays, recordings, workbooks, written materials, and any other content made available to the Client as part of a Program.
This Agreement does not entail any transfer of intellectual property rights to the Client.
No use by the Client of the intellectual property elements associated with the Services shall be construed as an implicit or tacit assignment of intellectual property rights.
The Client undertakes not to reproduce, distribute, publish, or otherwise use for commercial purposes any content made available as part of a Program, in whole or in part, without the Coach’s prior written consent.
ARTICLE 7 – PERSONAL DATA
7.1. Collection of Personal Data
The personal data collected are as follows:
Account Creation
When the Client creates an account, their first name, last name, email address, and date of birth are collected.
Login
When the Client logs into their account, the following data are recorded, in particular: first name, last name, login data, usage data, location data, and payment-related data.
Profile
Use of the Services allows for the creation of a profile, which may include an address and a telephone number.
Payment
As part of the payment for the Services offered by the Coach, billing and financial data relating to the Client’s bank account or credit card are recorded.
Cookies
Cookies are used in connection with the use of the website. The Client may disable cookies through their browser settings.
7.2. Use of Personal Data
The personal data collected from Clients are intended to ensure the proper performance of the Services, their improvement, and the maintenance of a secure environment. More specifically, the data are used for the following purposes:
• Access to and use of the Services by the Client;
• Management and optimisation of the operation of the Services;
• Organisation of the terms and conditions for the use of payment services;
• Verification, identification, and authentication of the data transmitted by the Client;
• Offering the Client the possibility to communicate with other Clients of the Services;
• Provision of customer service;
• Management of potential disputes with Clients;
• Sending commercial and advertising information, according to the Client’s preferences.
7.3. Sharing of Personal Data with Third Parties
Personal data may be shared with third-party companies in the following cases:
• When the Client uses payment services, for the performance of the Services, the Coach works with third-party banking and financial institutions with which she has entered into agreements;
• When the Client authorises a third-party website to access their data;
• When the Coach uses third-party service providers to deliver customer support, advertising, and payment services. These providers have limited access to the Client’s data solely for the performance of their services and are contractually required to use such data in compliance with the applicable personal data protection regulations;
• Where required by law, the Coach may transmit data in order to respond to claims made against her and to comply with administrative or judicial procedures;
• If the Coach is involved in a merger, acquisition, asset transfer, or insolvency proceeding, she may be required to transfer or share all or part of her assets, including personal data. In such a case, Clients will be informed before personal data are transferred to a third party.
7.4. Security and Confidentiality
The Coach implements organisational, technical, software-based, and physical measures relating to digital security in order to protect personal data from alteration, destruction, and unauthorised access. However, it should be noted that the internet is not a completely secure environment, and the Coach cannot guarantee the security of the transmission or storage of information over the internet.
7.5. Exercise of Clients’ Rights
In accordance with the applicable regulations on personal data (including the GDPR), Clients have the following rights:
They may update or delete their personal data by logging into their account and adjusting the account settings;
They may delete their account by writing to the following email address: alice@weareavocation.com. It should be noted that information shared with other Clients, such as forum posts, may remain visible even after the account is deleted;
They may exercise their right of access to obtain information about the personal data concerning them by writing to the following email address: alice@weareavocation.com. In such cases, before exercising this right, the Coach may request proof of the Client’s identity in order to verify its accuracy;
If the personal data held by the Coach are inaccurate, Clients may request that the information be updated by writing to the following email address: alice@weareavocation.com;
Clients may request the deletion of their personal data, in accordance with applicable data-protection laws, by writing to the following email address: alice@weareavocation.com;
Clients also have the right to lodge a complaint with the competent supervisory authority, namely the Comissão Nacional de Proteção de Dados (CNPD) in Portugal, or with the supervisory authority of their own country of residence within the European Union.
7.6. Amendment of this Clause
The Coach reserves the right to make any changes to this personal data protection clause at any time. Should any modification be made to this clause, the Coach undertakes to publish the updated version on her website. The Coach will also inform Clients of the modification by email at least 15 days before it takes effect. If the Client does not agree with the new wording of the personal data protection clause, they may delete their account.
ARTICLE 8 – FORCE MAJEURE
For the purposes of this Agreement, an event of force majeure means any event beyond the reasonable control of the affected Party, which could not reasonably have been foreseen at the time of entering into this Agreement, and the effects of which cannot be avoided by appropriate measures, including without limitation: war, riots, fire, explosion, flooding, natural disaster, epidemic or pandemic, sabotage, terrorist attack, act of a governmental authority, or any other event of a similar nature beyond the Party's control and likely to compromise the performance of the Agreement.
Neither Party shall be held liable, nor deemed to have breached this Agreement, if it is unable to fulfil any of its contractual obligations due to such an event of force majeure.
If, due to an event of force majeure, the Client or the Coach is unable to fulfil one or more of their contractual obligations, the Parties shall consult with each other within fifteen (15) days of the occurrence of the force majeure event in order to adopt any measures they deem necessary to ensure proper performance of this Agreement or to decide on its termination.
If the Parties fail to reach an agreement within two (2) months following the occurrence of the force majeure event, either Party may terminate this Agreement with immediate effect by sending an email to the other Party.
ARTICLE 9 – MISCELLANEOUS PROVISIONS
This Agreement may only be amended by an addendum initiated by the Parties.
The invalidity of any clause of this Agreement, for any reason whatsoever, shall not affect the validity of the Agreement as a whole, and the Parties agree to negotiate in good faith replacement provisions.
ARTICLE 10 – DISPUTES AND APPLICABLE LAW
This Agreement is governed by Portuguese law and falls under the jurisdiction of the competent Portuguese courts, namely the courts of the district where the Coach has its registered office.
Where the Client is acting as a consumer domiciled in another Member State of the European Union, this choice of law and jurisdiction does not deprive the Client of the protection afforded by any mandatory provisions of the law of their country of residence from which they cannot derogate by agreement, in accordance with Regulation (EC) No 593/2008 (“Rome I”).
Any dispute between the Parties arising from the interpretation or performance of this Agreement shall first be subject to an attempt at amicable resolution.
If the disagreement persists, the dispute shall be submitted to the competent Portuguese court.
ARTICLE 11 – REVIEWS
The Client agrees that their experience may be shared in order to help promote the approach, quality, and value of the Services provided.
To this end, the Client authorises the Coach to request and publish reviews, feedback, or testimonials, including on social media, the website, or any communication medium, as part of a process of sharing and transmission.
Such publications shall be made in compliance with confidentiality requirements, unless otherwise agreed, and without identifying the Client by name.
The Client may, at any time, request the modification or removal of any content relating to them by submitting a simple written request.